National Retail Federation President Matt Shay reacts to the report that organized retail crime was up by 26.5% yearly in 2021 on ‘Varney & Co.’
Lowe’s Companies, Inc. has innovated – and efficiently examined – a brand new system geared in the direction of tackling organized retail crime in a frictionless and virtually invisible method.
It’s known as Project Unlock, and it is a proof-of-concept system that underscores how there are strategies to fixing this industry-wide downside with out having to lock up each product on the shelf, Lowe’s Chief Digital and Information Officer Seemantini Godbole advised FOX Business in an unique interview.
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On common, there was a 26.5% enhance in organized retail crime in 2021, costing the industry virtually $100 billion, in accordance to the newest information from the National Retail Federation (NRF).
So far, the answer has been to lock up products, which Godbole says is “disrupting an pleasurable expertise that clients rightfully ought to have.”
“As you may see, all of the retailers are locking down stuff and placing bodily locks on the product,” Godbole mentioned. “We mentioned you recognize, we want we had digital locks…we might allow and disable with know-how.

Lowe’s creates prototype to show how Project Unlock works utilizing their in-house model Flex. (Lowe’s)
Project Unlock was created, and demonstrated on the NRF’s 2023 expo in New York City final week, to show that know-how will be leveraged to solve organized retail crime with out hindering the procuring expertise for law-abiding residents.
Over the final 12 to 18 months, Lowe’s Innovation Labs has been testing out the system which makes use of RFID [Radio Frequency Identity] chips, scanners and blockchain.
If applied, it might render a stolen software inoperable which might discourage unhealthy actors and in flip, hold workers secure, in accordance to Godbole.

Lowe’s creates prototype to show how Project Unlock works utilizing their in-house model Flex. (Lowe’s)
To work, manufactures would first have to embed a wi-fi RFID (Radio Frequency Identity) chip into an influence software product. The chip is already pre-loaded with the objects serial quantity. It can also be embedded within the field’s barcode.
The product is ready to inoperable up till the second the client pays for it. An RFID scanner on the register would then learn the chip and activate the software to be used.
“Only merchandise which might be legitimately bought are activated,” in accordance to Lowe’s Innovation Labs. “If an influence software is stolen, it gained’t work, which makes it much less helpful to steal.”
If applied, the thought is that phrase will unfold “fairly rapidly that stealing these instruments this fashion will not be value it as a result of it will by no means work,” Godbole mentioned.
Ticker | Security | Last | Change | Change % |
---|---|---|---|---|
LOW | LOWE’S COS. INC. | 202.48 | +0.68 | +0.34% |
Customers do not do something totally different. If the software was legitimately bought, it will likely be prepared to be used the second you stroll out of the shop, in accordance to Godbole.
The course of is actually “invisible for the client,” she continued. “They shouldn’t even know that there is something additional occurring.”
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Once a buyer purchases the product, the transaction will even be recorded to the blockchain.
This file, which does not contain any private information, can then be utilized by retailers and law enforcement officers to validate an genuine buy.

Lowe’s creates prototype to show how Project Unlock works utilizing their in-house model Flex. (Lowe’s)
Godbole mentioned this system is not meant to essentially exchange asset safety groups however fairly assist them “fight this [organized retail crime] extra successfully” with out putting associates in harms way, she added.
“We need our associates to be secure,” Godbole mentioned. “Organized retail crime is occurring..within the broad daylight, within the presence of associates and different clients.”
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Now that Lowe’s has confirmed this system works, the corporate is attempting to work with leaders in manufacturing, retail, tech, loss prevention and legislation enforcement about adopting methods to improve the transparency of professional purchases simply as Project Unlock demonstrates.