Microsoft cloud outage hits users around the world

Microsoft cloud outage hits users around the world

  • Outage impacts Microsoft cloud platform Azure for hours
  • Multiple Microsoft companies together with Teams and Outlook hit
  • Microsoft says most clients now have service restored
  • Shares down 3.2%

Jan 25 (Reuters) – Microsoft Corp (MSFT.O) stated on Wednesday it had recovered all of its cloud companies after a networking outage took down its cloud platform Azure together with companies comparable to Teams and Outlook utilized by tens of millions around the globe.

Azure’s status page confirmed companies had been impacted in Americas, Europe, Asia Pacific, Middle East and Africa. Only companies in China and its platform for governments weren’t hit.

By late morning Azure stated most clients ought to have seen companies resume after a full restoration of the Microsoft Wide Area Network (WAN).

An outage of Azure, which has 15 million company clients and over 500 million energetic users, in line with Microsoft knowledge, can impression a number of companies and create a domino impact as nearly all of the world’s largest firms use the platform.

Businesses have develop into more and more depending on on-line platforms after the pandemic brought on a shift to extra staff working from residence.

Earlier, Microsoft stated it had decided a community connectivity challenge was occurring with units throughout the Microsoft WAN. This impacts connectivity between shoppers on the web to Azure, in addition to connectivity between companies in knowledge centres, it stated.

Microsoft later tweeted that it had rolled again a community change that it believed was inflicting the challenge and was utilizing “extra infrastructure to expedite the restoration course of”.

Microsoft didn’t disclose the variety of users affected by the disruption, however knowledge from outage monitoring web site Downdetector confirmed 1000’s of incidents throughout continents.

The Downdetector web site tracks outages by collating standing stories from varied sources together with users.

Microsoft’s cloud enterprise had helped shore up its fiscal second-quarter earnings on Tuesday. It forecast third-quarter income in its so-called clever cloud enterprise could be $21.7 billion to $22 billion regardless of worries that the profitable cloud section for giant tech firms might be hit laborious as clients look to chop spending.

Azure’s share of the cloud computing market rose to 30% in 2022, trailing Amazon’s AWS, in line with estimates from BofA Global Research.

Microsoft joined different massive tech firms in turning to layoffs to trip out the weaker economic system, saying final week it was chopping over 10,000 jobs.

Its shares had been down 3.2% at $234.41.

Outages of Big Tech platforms usually are not unusual as a number of firms starting from Google (GOOGL.O) to Meta (META.O) have seen service disruptions. Azure, the second largest cloud companies supplier after Amazon (AMZN.O), confronted outages final 12 months.

During the outage, users confronted issues in exchanging messages, becoming a member of calls or utilizing any options of Teams utility. Many users took to Twitter to share updates about the service disruption, with #MicrosoftTeams trending as a hashtag on the social media web site.

Microsoft Teams, utilized by greater than 280 million folks globally, kinds an integral a part of each day operations for companies and colleges, which use the service to make calls, schedule conferences and organise their workflow.

There had been few indicators of serious disruption at main UK-based monetary companies corporations, the place a number of messaging functions supplied by suppliers like Movius and Symphony are used alongside Microsoft Teams to attach bankers with shoppers, and office-based employees with colleagues working remotely.

Two London-based sources, working at two main international banks, stated they hadn’t even seen an issue.

Deutsche Boerse Group, which operates the Frankfurt Stock Exchange, stated there had been no impression on buying and selling. Frankfurt-based Commerzbank AG (CBKG.DE) stated in a press release that Microsoft was investigating a number of points impacting the financial institution.

Among the different companies affected had been Microsoft Exchange Online, SharePoint Online, OneDrive for Business, in line with the firm’s standing web page.

“I believe there’s a very massive debate available on resiliency in the comms and cloud house and the crucial functions,” Symphony Chief Executive Brad Levy stated.

Reporting by Akriti Sharma in Bengaluru and Supantha Mukherjee in Stockholm, extra reporting by Sinead Cruise in London; Writing by Charlie Devereux, Editing by Elaine Hardcastle

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