'SNL' skewers Southwest Airlines for holiday flight cancellations

“Saturday Night Live” is becoming a member of in on many 2022 holiday vacationers’ favourite pastime: hating on Southwest Airlines.

“Over the holiday season, we tousled,” mentioned Heidi Gardner, who performed a Southwest worker on this week’s episode of the NBC sketch comedy present, as did Michael B. Jordan, Devon Walker and others. “Our system collapsed and 1000’s of flyers had been left stranded. And you understandably screamed at us for days on finish, much more than you normally do.”

But by no means concern. On “SNL,” Southwest vowed to make adjustments as a way to present a “higher, extra fashionable Southwest expertise.”

“For starters, we’re lastly upgrading our complete communication system to 2008 Dell computer systems,” Gardner mentioned – a step up from the airline’s 2002 ThinkPad laptops.

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The sketch additionally included jokes that the airline will create a brand new premiere lounge by holding two or three tables at an airport Starbucks and can preserve observe of air site visitors with computer systems as a substitute of pen and paper.

Southwest can even kind baggage by shade to maintain luggage from getting misplaced. For instance, all pink luggage will go to Dallas and blue to Charlotte, North Carolina. This additionally makes bag sorting passengers’ accountability.

“Here at Southwest, errors had been made, and that is on us, largely. But a few of it is on you,” Gardner mentioned. “Again, you acquire a Southwest ticket. You clearly do not respect your self, so why ought to we?”

Southwest reported a $220 million loss after taking successful of $800 million from canceling about 16,700 flights within the final 10 days of December, in accordance with airline executives in the course of the provider’s fourth-quarter earnings name on Thursday.