Xcel Energy customers demand answers from Colorado regulators

Xcel Energy customers demand answers from Colorado regulators

Customers joined this on-line assembly with the Public Utilities Commission on Tuesday to vent about their power payments.

DENVER — The Colorado Public Utilities Commission (PUC) held a public hearing about excessive power prices on Tuesday.

It ended up being a listening session, leaving customers complaints unanswered.

“How many occasions has PUC turned down these charge enhance requests? I’ve been right here — I’m a local. I’ve by no means heard of them turning down a charge enhance,” stated one Xcel Energy buyer within the assembly.

“I’m sorry, I’m not in a position to reply questions, however all I can inform you is I can guarantee you we’re listening and attempting to do what we are able to,” PUC Commissioner Eric Blank stated.

Blank was main the assembly, going from one public remark to the subsequent, however his answers have been clean by design.

“Mr. Blank, how can we get answers to our questions? Right now, you might be very well mannered and you might be pacifying all people. How can we get answers to our questions? What discussion board do we’ve to undergo? This is clearly not working,” stated one buyer.

“I don’t know what to inform you. We have pending circumstances in entrance of us and we operate as judges in these circumstances and we aren’t able to answering questions in boards like this with out prejudicing our capability to our determine these future circumstances,” Blank stated.

Customers complained about excessive power payments, and up to date charge will increase authorized by the PUC. Natural fuel charge will increase embrace reimbursing Xcel dollar-for-dollar for the value of pure fuel.

“My invoice two months in the past was $131, my invoice a month in the past went as much as $331. I simply obtained my invoice, it’s $481,” stated buyer Jeanette Neubauer.

“Not solely do not I would like you to grant them a brand new charge enhance, I do not even know if that is doable, I’d such as you to rescind their pure fuel charge enhance from two months in the past,” stated buyer Maury Cohen.

“They want to speculate their earnings in infrastructure. That’s what firms do is that they make investments their very own cash in infrastructure,” stated buyer Jill Egburtson.

“We want some assist right here, we actually want some assist,” stated buyer Gary Martinez.

The advice to customers is to achieve out to the Utility Consumer Advocate, the group that represents the general public in hearings in entrance of the PUC.

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