Customers joined this on-line assembly with the Public Utilities Commission on Tuesday to vent about their vitality payments.
DENVER — The Colorado Public Utilities Commission (PUC) held a public hearing about excessive vitality prices on Tuesday.
It ended up being a listening session, leaving customers complaints unanswered.
“How many instances has PUC turned down these charge enhance requests? I’ve been right here — I’m a local. I’ve by no means heard of them turning down a charge enhance,” mentioned one Xcel Energy buyer within the assembly.
“I’m sorry, I’m not capable of reply questions, however all I can let you know is I can guarantee you we’re listening and attempting to do what we are able to,” PUC Commissioner Eric Blank mentioned.
Blank was main the assembly, going from one public remark to the following, however his answers had been clean by design.
“Mr. Blank, how can we get answers to our questions? Right now, you might be very well mannered and you might be pacifying everyone. How can we get answers to our questions? What discussion board do we have now to undergo? This is clearly not working,” mentioned one buyer.
“I don’t know what to let you know. We have pending circumstances in entrance of us and we perform as judges in these circumstances and we’re not able to answering questions in boards like this with out prejudicing our capability to our determine these future circumstances,” Blank mentioned.
Customers complained about excessive vitality payments, and up to date charge will increase authorized by the PUC. Natural fuel charge will increase embrace reimbursing Xcel dollar-for-dollar for the value of pure fuel.
“My invoice two months in the past was $131, my invoice a month in the past went as much as $331. I simply obtained my invoice, it’s $481,” mentioned buyer Jeanette Neubauer.
“Not solely do not I would like you to grant them a brand new charge enhance, I do not even know if that is attainable, I’d such as you to rescind their pure fuel charge enhance from two months in the past,” mentioned buyer Maury Cohen.
“They want to speculate their earnings in infrastructure. That’s what corporations do is that they make investments their very own cash in infrastructure,” mentioned buyer Jill Egburtson.
“We want some assist right here, we actually want some assist,” mentioned buyer Gary Martinez.
The suggestion to customers is to succeed in out to the Utility Consumer Advocate, the group that represents the general public in hearings in entrance of the PUC.
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